Empowering Telkomsel with Smarter Service Management

As the largest mobile operator in Indonesia, Telkomsel operates a vast network that supports millions of users every day. Managing this scale requires more than just monitoring. It demands visibility, speed, and precision across all systems and teams.

Challenge

The Complexity of Scaling Network Operations

Operating at national scale means managing thousands of interconnected systems, from infrastructure health to user activity, without missing critical signals. Siloed dashboards, manual coordination, and delayed alerts often made it harder for Telkomsel to act in real time.

Solution

From Disconnected Tools to Unified Visibility

Telkomsel adopted Bliv Monitoring and Bliv Dashboard to centralize data and streamline operations. With all critical system metrics in one place, the team can monitor performance, detect anomalies early, and collaborate effectively across departments. Real-time alerts and visual

Result

Proactive, Data-Driven Service Management

Bliv transformed Telkomsel’s approach from reactive problem-solving to proactive service assurance.

Reduce Downtime

Automated alerts detect anomalies before they escalate, ensuring faster response times.

Single Source of Truth

Unified dashboards provide consistent data access for all stakeholders.

With Bliv, visibility is no longer a challenge. We know what’s happening, where it’s happening, and what to do next.

Telkomsel Internal Team