Bliv

The Story

Handling Thousands of Public Inquiries Daily

The Ministry of Creative Economy of Indonesia (Kemenparekraf) plays a key role in supporting local industries, creatives, and entrepreneurs.

Challenge

The Ministry’s small team was overwhelmed by the sheer volume of incoming questions, many of them repetitive, across multiple platforms. Maintaining accuracy, speed, and consistency was a constant challenge.

Solution

Kemenparekraf implemented Bliv AI, a chatbot integrated with official data sources to instantly answer common questions. The system ensures consistent, accurate information and frees up staff to focus on strategic tasks, while also providing usage insights to improve communication over time.

Result

Faster, Smarter, More Accessible Public Service

Bliv AI enabled the Ministry to deliver timely, accurate, and scalable communication to the public.

Instant Answers

Citizens get verified responses within seconds.

Consistent Messaging

Information is uniform across all public channels.

Handling Thousands of Public Inquiries Daily

Faster, Smarter, More Accessible Public Service

Instant Answers

Consistent Messaging

Ready to Start With Bliv