Enhancing Public Access with AI-Powered Communication

The Ministry of Creative Economy of Indonesia (Kemenparekraf) plays a key role in supporting local industries, creatives, and entrepreneurs. With thousands of public inquiries coming in through various channels, responding quickly and accurately becomes essential to maintain trust and service quality.

Challenge

Handling Thousands of Public Inquiries Daily

The Ministry’s small team was overwhelmed by the sheer volume of incoming questions, many of them repetitive, across multiple platforms. Maintaining accuracy, speed, and consistency was a constant challenge.

Solution

Bliv AI: The Always-On Digital Assistant

Kemenparekraf implemented Bliv AI, a chatbot integrated with official data sources to instantly answer common questions. The system ensures consistent, accurate information and frees up staff to focus on strategic tasks, while also providing usage insights to improve communication over time.